Public Sector — User Intent Classification for Public Requests

Overview

The purpose of this DAG is to classify user intentions derived from requests submitted through public portals. It begins with the ingestion of request data, which includes user submissions from various public service platforms. The data is then processed through a text analysis phase, where natural language processing techniques are employed to identify and categorize user intentions accurately. Quality control measures are implemented to ensure the precision of the classifications, including re

The purpose of this DAG is to classify user intentions derived from requests submitted through public portals. It begins with the ingestion of request data, which includes user submissions from various public service platforms. The data is then processed through a text analysis phase, where natural language processing techniques are employed to identify and categorize user intentions accurately. Quality control measures are implemented to ensure the precision of the classifications, including regular accuracy checks against a validation dataset. The outputs of this DAG consist of classified intention reports that can be utilized by public sector organizations for improved decision-making and service optimization. Monitoring key performance indicators (KPIs) such as classification accuracy rate and processing time allows for continuous improvement of the system. In the event of processing failures, notifications are generated and sent to the support team for immediate attention. The overall business value of this DAG lies in its ability to streamline public service operations, enhance user experience, and provide data-driven insights that inform policy and service delivery improvements.

Part of the Recommendations solution for the Public Sector industry.

Use cases

• Improves service delivery efficiency in the public sector
• Enhances understanding of citizen needs and intentions
• Facilitates data-driven decision-making for policymakers
• Reduces response times to public inquiries and requests
• Increases transparency and accountability in public services