Public Sector — User Feedback Analysis for Summary Reports

Overview

The primary purpose of this DAG is to systematically collect and analyze user feedback regarding summary reports disseminated within the public sector. Triggered by the release of these summaries, the workflow begins with the collection of feedback through structured forms and surveys targeting end-users. The data ingestion process involves gathering responses from various sources, including online feedback forms, survey platforms, and email submissions. Once the data is collected, it undergoes

The primary purpose of this DAG is to systematically collect and analyze user feedback regarding summary reports disseminated within the public sector. Triggered by the release of these summaries, the workflow begins with the collection of feedback through structured forms and surveys targeting end-users. The data ingestion process involves gathering responses from various sources, including online feedback forms, survey platforms, and email submissions. Once the data is collected, it undergoes thorough processing to identify trends and areas for improvement. This includes data cleansing to ensure quality and relevance, followed by sentiment analysis to gauge user satisfaction levels. The processing logic is designed to extract key insights, which are then compiled into detailed analysis reports. These reports not only highlight user feedback but also provide actionable recommendations for enhancing future summaries. Monitoring is a critical aspect of this DAG, with key performance indicators (KPIs) such as response rates and user satisfaction scores being tracked to assess the effectiveness of the feedback loop. The outputs of this workflow include comprehensive feedback analysis reports and tailored improvement recommendations that can significantly enhance user engagement and satisfaction. By leveraging user insights, public sector organizations can refine their communication strategies, ultimately leading to improved service delivery and greater transparency.

Part of the Knowledge Portal & Ontologies solution for the Public Sector industry.

Use cases

• Improved user engagement through targeted feedback analysis
• Enhanced quality of summaries based on user insights
• Increased transparency and accountability in public sector communications
• Data-driven recommendations for continuous improvement
• Strengthened relationship between public sector and citizens