Retail — Standard Operating Procedures Update Workflow

Overview

The primary purpose of this DAG is to streamline the update process for standard operating procedures (SOPs) within the retail industry. It collects data from various departments, including customer service feedback, compliance reports, and regulatory updates, to ensure that SOPs reflect the most current practices and requirements. The ingestion pipeline begins with data collection from sources such as ERP systems, customer feedback databases, and compliance monitoring tools. Once the data is in

The primary purpose of this DAG is to streamline the update process for standard operating procedures (SOPs) within the retail industry. It collects data from various departments, including customer service feedback, compliance reports, and regulatory updates, to ensure that SOPs reflect the most current practices and requirements. The ingestion pipeline begins with data collection from sources such as ERP systems, customer feedback databases, and compliance monitoring tools. Once the data is ingested, the processing steps involve validating the information against predefined quality criteria to ensure accuracy and relevance. This validation process includes checks for data completeness, consistency, and adherence to regulatory standards. After validation, the SOP documents are updated in the Knowledge Management and Document Sharing (KMDS) portal, where changes are logged for compliance and traceability. Monitoring is implemented through key performance indicators (KPIs) such as the number of SOPs updated, compliance error rates, and the time taken for updates. These metrics help in assessing the effectiveness of the workflow and identifying areas for improvement. The business value of this DAG lies in its ability to enhance operational efficiency, reduce compliance risks, and ensure that employees have access to the most current SOPs, ultimately leading to improved customer satisfaction and operational performance.

Part of the Data & Model Catalog solution for the Retail industry.

Use cases

• Increased operational efficiency through automation
• Enhanced compliance with regulatory standards
• Improved accuracy of SOPs based on real-time data
• Streamlined communication across departments
• Greater employee confidence in updated procedures