Telecom — Employee Training for SOPs and Playbooks Utilization

Overview

The purpose of this DAG is to optimize employee performance in the telecom industry by providing structured training on Standard Operating Procedures (SOPs) and Playbooks. The data sources include employee attendance records, training feedback surveys, and performance metrics from operational systems. The ingestion pipeline begins with collecting attendance data during training sessions, followed by gathering feedback through surveys designed to assess the training's impact. Processing steps inc

The purpose of this DAG is to optimize employee performance in the telecom industry by providing structured training on Standard Operating Procedures (SOPs) and Playbooks. The data sources include employee attendance records, training feedback surveys, and performance metrics from operational systems. The ingestion pipeline begins with collecting attendance data during training sessions, followed by gathering feedback through surveys designed to assess the training's impact. Processing steps include analyzing attendance rates, evaluating feedback for content relevance, and correlating training participation with performance metrics. Quality controls are implemented to ensure data accuracy and consistency, allowing for reliable analysis. The outputs of this DAG consist of refined training materials, comprehensive training impact reports, and updated SOPs and Playbooks based on employee feedback. Monitoring KPIs include training completion rates, employee performance improvements, and document adoption rates. The business value lies in increased employee efficiency, reduced operational errors, and enhanced compliance with established procedures, ultimately leading to improved service delivery in the telecom sector.

Part of the SOPs & Playbooks solution for the Telecom industry.

Use cases

• Increases employee productivity through effective training
• Enhances compliance with operational standards and procedures
• Reduces errors and operational inefficiencies in service delivery
• Improves employee engagement and satisfaction with training
• Facilitates continuous improvement of training programs